Cloud, System & Network Support

Master the skills required to support and maintain IT systems across cloud and on-premise environments. This course focuses on real-world troubleshooting, cloud integration, and essential support strategies to keep businesses running smoothly.

Cloud, System & Network Support Course Breakdown

Master Enterprise IT Infrastructure Skills. Get job-ready for roles in system administration, Microsoft
365, cloud networking, and IT support through practical, real-world training.

Course Duration

8 Weeks – Live, hands-on, and outcome-focused training for beginner to intermediate learners.

Prerequisite

No IT background? No problem.
Ideal for beginners, career switchers, and international students targeting the Australian IT job market.

Course Curriculum

IT Helpdesk & Ticketing Systems
End-User Computing & Windows OS
Networking & Cybersecurity Basics
Server Administration & Virtualization
Microsoft 365 & Cloud Administration
Device & Endpoint Security Management
Backup, VoIP & Security Hardening
Enterprise IT Security & Compliance

Hands-on Lab Activities

IT ticketing system use and KB management
Windows configuration, domain join, and troubleshooting
VLANs, IP addressing & basic routing
Setup and manage Hyper-V / VMware virtual environments
Microsoft 365 admin portal & email management
Endpoint protection and mobile device management
Configure VoIP, backup solutions, and hardening servers
Compliance checklist implementation

Career Opportunities

IT Helpdesk Support (L1)

Desktop Support Technician

Service Desk Analyst

Junior System Administrator (L2)

Microsoft 365 Support Officer

Cloud Support Associate

IT Support Officer (Govt or Private Sector)

Program Overview

  • Duration
    Duration
    8 Weeks

Enrollment Inquiry